Customer service

A: No, the regulations set by the Saguenay-St. Lawrence Marine Park are very clear on this subject.

All watercrafts operating on the St. Lawrence River must respect the same approach standards: from 0 to 100 meters if the boat is stationary or 200 meters if in motion.

A: Most of the species observed in the St. Lawrence estuary arrive gradually in the Tadoussac / Baie-Ste-Catherine Region in April and May, every year. Once the river is free of ice, whale observations begin.  There is no better time of day to see whales. Because whales are in their natural environment, they can be observed at all times. You just have to be on the lookout!

A: Unless the weather presents a danger for the security of the passengers, cruises are not cancelled due to rain.

A: No, the chance of seeing whales is the same on the 2- or 3-hour cruise.  On a 2-hour cruise, we go directly to the whale observation site and if there isn’t enough time, we won’t enter the Saguenay Fjord at the end of the cruise.

A: Yes, wear closed shoes (not sandals) long pants, a long sleeved sweater, gloves and a hat.  For the zodiac cruise, Croisières AML provides a waterproof suit with an integrated life jacket.

A: Although there is no specific dress code, we suggest business casual attire.

A: Yes, simply mention any food allergies to your agent when booking your dinner cruise in advance or to your water (waitress) in the dining room.  Our restaurant service will be advised and your meal will be prepared accordingly.