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Terms of Sales

Terms and conditions - Regular cruise tickets

Reimbursements, changes of date and time or transfers to a third party are not accepted. Cancellation fees correspond to 100% of the deposit received. Schedules, boat and itinerary are subject to change without notice.

The price of cruise tickets and other products sold by Croisières AML Inc. may vary depending on the date chosen by the customer for the chosen cruise.

If you want more flexibility, check out AML-FLEX before you buy.

At the time of booking, you will be required to pay the full amount of your invoice.

Special events

The purchase of a cruise ticket in connection with a special event, such as fireworks display or other, is non-refundable in the event of cancellation or postponment of the side event. In the event of such cancellation or postponment, the cruise will still take place and Croisières AML will refund the difference between the price of the ticket for the special event and the regular price for a non-themed cruise, depending on the type of package purchased. 
All terms and conditions apply to special events. 

Terms and conditions - Gift cards, gift certificates and credits

This gift-certificate is non-redeemable for cash and non-refundable.

Reservation is mandatory, the number of the gift-certificate will be required at the time of reservation.

Please note that our gift certificates do not have an expiration date. Our gift certificates are exchangeable at no extra charge for a period of 12 months following the date of purchase. After this date, a supplement may be required if the price of your cruise exceeds the value of your gift certificate. For this purpose, you will find the value of your gift certificate in your service confirmation.

Waiver

By purchasing a ticket to board and participate in the activities of the boats or other vessels operated by AML Group Inc., its subsidiaries and affiliates, you acknowledge that photographs and other recordings of your image, movements and voice may be taken on board.

Thus, by boarding one of our boats or other vessels, you consent to the use of such photographs or other recordings of your image, movements and voice by Groupe AML Inc. and its subsidiaries and affiliates for promotional and advertising purposes, without compensation or other authorization from you.

Food allergies

Despite all the care brought to the preparation of food offered to its customers, Croisières AML cannot guarantee you that food and meals are completely free from allergens, including, but not limited to, gluten, eggs, lactose, nuts in all forms, etc.

Therefore, Croisières AML is not responsible for any damage that may result from the presence of such allergens in the food products offered on board of its ships.

Conditions for boarding

  • Safety and responsibility

    In the event that a passenger behaves in a way that is prejudicial to other passengers, AML Cruises reserves the right to refuse boarding due to his or her behavior (drunkenness or other), without compensation. The passenger will have to assume all the expenses caused by his conduct.

    The passenger recognizes that the cruise offered by AML Cruises involves risks of injury, loss or breakage of equipment, which risks are inherent to navigation on the St. Lawrence River and to weather conditions. Passengers must therefore play an active role in risk management by adopting a preventive and cautious approach. Passengers must pay attention to the safety instructions given by the crew members and to the pictograms posted on the ships and respect them at all times.

    AML Cruises may cancel, interrupt or postpone a cruise in case of force majeure, or because the cruise would be rendered unsafe, illegal or impossible, in which case the liability of AML Cruises cannot exceed the reimbursement of the cost of the cruise.

    The departure and arrival times of a cruise, the itinerary and the type of ship are subject to change without notice. AML Cruises offers no compensation for inconvenience or loss of time resulting from such changes.

    Departure on a cruise is conditional on the seaworthiness of the ship due to extreme temperatures, ice and mechanical breakdowns that may occur. In the event of unseaworthiness, we will offer, to each client holding a ticket for the cruise that cannot take place, a gift certificate allowing them to take a cruise during the present and/or next season. This certificate, worth a maximum of $49.99, will allow the customer to take a day or evening cruise on one of our ships (excluding fireworks, special events and meal cruises).

    AML Cruises is not responsible for the loss or theft of objects or luggage on board the ship. By accepting a ticket, the holder accepts the above conditions as well as the conditions stipulated on the ticket.

  • Special events

    If a ticket is issued for the purpose of an activity (e.g. "International des Feux Loto-Québec", "Cruises and Circus", etc.) and the activity does not take place at the scheduled time due to cancellation or postponement, the cruise will take place and the refund, if applicable, will be limited to the portion of the price pertinent to the activity, so that the portion of the price applicable to the cruise and service charges is retained by AML Cruises.

    If the ticket is issued for the purpose of a cruise and/or activity for which AML Cruise is not the promoter, AML Cruises assumes no liability in the event of cancellation or postponement of the cruise and/or activity.  In this regard, passengers waive all claims against AML Cruises, its employees and agents.